Bloomberg runs on data. Our products are fueled by powerful information. We combine data and context to paint the whole picture for our clients, around the clock - from around the world. In Data, we are responsible for delivering this data, news and analytics through innovative technology - quickly and accurately. We apply problem-solving skills to identify innovative workflow efficiencies, and we implement technology solutions to enhance our systems, products and processes - all while providing exceptional customer support to our clients.
Our Team:
The Global Data Analytics Team is the frontline customer service provider for Bloomberg's Data clients. We deliver knowledgeable and dedicated service to our customers addressing data related inquiries. We liaise with data's domain based teams to help confirm and support data related inquiries through the "ADSK" system. We solve complex problems and deliver accurate and timely solutions in order to consistently surpass the expectations of our clients.
The team is structured into domain based teams across three asset classes with Equity, Fixed Income and Multi Asset teams across the globe with generalists across each group. These teams are directly aligned to domain based ADSK groups and partners among Data's departments, Companies, Securities, Managed Investment and Benchmarks, Content Acquisition, and the Data Management Lab teams.
What's the role?
Our Data Analysts are the front line of customer service for Data supporting both internal and external clients. In this role your core responsibility will be supporting Bloomberg clients through our Help Desk, which will allow you to develop general financial markets understanding and knowledge of the inner workings of Bloomberg's customer service technology. You will also use your project management skills and problem solving abilities to assist in the implementation of strategic solutions to improve client experience and team workflows and procedures. We are a large team that interacts with all areas of the business, therefore the ability to effectively connect with partners in different regions and roles is essential.
We'll Trust You To:
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Leverage your customer service skills to provide exceptional customer service to Bloomberg clients via our Help Desk (ADSK)
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Use your customer service skills and subject matter expertise to educate and inform our clients
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Enhance customer operational performance by using Help Desk resources
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Actively seek out opportunities for self-improvement, keeping up with new product training and process knowledge
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Make independent decisions to resolve customer issues with strong problem solving skills
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Build and maintain relationships with key internal and external Stakeholders (such as Enterprise Support, Analytics, and Data Product Teams)
You'll Need to Have:
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1+ years of Customer service experience
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Professional experience or coursework in finance, business, or data analytics
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Demonstrable ability to build and maintain client relationships
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Superb communication and teamwork skills
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Ability to lead and take ownership over projects
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Effective research and analysis skills with attention to detail
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Ability to multi-task and work under pressure in a frequently changing environment
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Demonstrated interest in the financial markets and desire to learn in a dynamic training and client facing environment
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Outstanding interpersonal skills (both written and verbal) to articulate thought-process
-Legal authorization to work full-time in the United States and will not require visa sponsorship
We'd Love to See:
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Proficiency in Microsoft Office suite & Google Drive
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Experience analyzing data, particularly with tools such as QlikSense or BQNT
Does this sound like you?
Apply if you think we're a good match! We'll get in touch to let you know what the next steps are
